Get answers to common questions about HoodEx — neighbourhood analysis, scores, features, credits, and more.
Getting Started
How do I analyse a neighbourhood?
Enter any address on the home page or click anywhere on the map. HoodEx generates a full report with scores, street views, and AI-written insights in under a minute. The process typically takes 2–5 minutes.
What do I see in my report?
Your report includes an overall livability score (out of 10), broken down into 5 categories: Green & air, Comfort & safety, Homes & buildings, Shops & services, and Getting around. You'll also find interactive maps, points of interest, satellite imagery, climate data, demographics, and more.
Can I analyse any address in the world?
Yes — HoodEx works globally. Urban areas in Europe, North America, and parts of Asia tend to have the richest data. Rural or developing areas may have less coverage, which is clearly reflected in the report.
Understanding Scores
What are the 5 scoring categories?
Green & air covers environmental signals such as greenery and air quality. Comfort & safety covers day-to-day conditions and comfort. Homes & buildings covers buildings and housing context. Shops & services covers community and local services. Getting around covers transport and connectivity. Recorded safety signals are incomplete area-level evidence, not a personal safety guarantee.
How is the overall score determined?
The overall score is a weighted combination of all 5 category scores. Each category contributes proportionally based on its impact on livability. A score above 7 is excellent, 5–7 is average, and below 5 suggests areas for improvement.
What do the Calculated and AI Insight badges mean?
Calculated (green) means the value is derived from a transparent formula using verified data. AI Insight (blue) means the insight was generated by our AI based on available data. Both are clearly labeled so you know exactly how each value was produced.
Features Guide
What is the Points of Interest (POI) map?
The POI map shows all nearby amenities on an interactive map — restaurants, shops, parks, transit stops, schools, hospitals, and more. Each point is categorized with emoji markers and you can filter by category.
What are Travel Time maps?
Travel Time maps show how far you can reach from the analysed location within a given time frame, using different transportation modes. These isochrone maps help you understand the area's accessibility and connectivity.
How do I share a report?
Click the Share button in your report. This generates a unique public link that anyone can open without a HoodEx account.
What are Beginner, Intermediate, and Expert modes?
These modes control how much detail you see. Beginner shows the essentials — scores and key highlights. Intermediate adds charts and comparisons. Expert reveals everything including raw metrics and advanced analytics.
Account & Credits
How do credits work?
Each neighbourhood analysis uses 1 credit. Free accounts receive a limited number of credits to get started. You can buy additional credits or upgrade to a subscription plan for more analyses. Your credit balance is always visible in the top navigation bar.
What's included in the free plan?
The free plan gives you access to core analysis features including all 5 category scores, the POI map, satellite imagery, and basic climate data. You receive a limited number of credits to try the platform.
How do I upgrade my plan?
Visit the Pricing page from the navigation menu to see available plans. You can upgrade at any time — your new credits and features become available immediately after payment via Stripe.
Is my data private and secure?
Yes. Your analyses, lists, and personal information are private by default. Only you can access your data unless you explicitly share it using the Share feature. We use industry-standard encryption and never share your data with third parties.
Frequently Asked Questions
What is HoodEx?
HoodEx is an AI-powered neighbourhood analysis platform that scores any address worldwide on livability across green space, services, getting around and more, using satellite imagery, public data, and community input.
How often is the data updated?
Data freshness varies by source. Climate and air quality data is near real-time. Points of interest and mapping data is updated regularly. Each data point in your report shows a freshness indicator so you know how current it is.
Can I use HoodEx for real estate decisions?
Absolutely. HoodEx is designed to help residents, investors, and urban planners make informed decisions. We recommend combining HoodEx insights with your own research, local knowledge, and professional advice for major financial decisions.
How do I report a problem or suggest a feature?
Use the feedback form on the Help page to share any issues or ideas. We actively review all feedback to improve the platform.